The store lady looks sleepy and when I got inside the store, it seemed like I bothered her "resting." They are not helpful when you want to shop around and look for things.
My husband and I were going to the altamonte springs location. However every time we went there they never told us when our jewelry had to be inspected, had terrible customer service even from the manager they were absolutely horrible. So we decided that we would try the one in winter garden defiantly further for us but well worth the drive. Deana and Pam are the sweetest ladies and took care of us exceptionally well. However the gentleman with glasses who works at that location wasn't a very nice smiling face when we came to pick up my rings from being serviced, but we went right from him to Pam thank goodness I didn't want to have to find another location. I'm so pleased with this location and will defiantly be back to purchase in the future and will call ahead to make sure Pam or Deana are available, and are in the store before we head over. Thank you ladies! I hope I spelled Deana correctly if not I do apologize. :)
Fine print for coupons and sales, or lack there of in fine print. Additional stipulations not written in FinePrint are a fantastic thing apparently I will not be returning. One with Amazon instead or something very similar didn't come in for something specific.
Most of the staff is extremely sweet and helpful, however, the manager was EXTREMELY rude when I went in to return a pair of earrings that wouldn't stay clasped. I called in later to ask to speak to a manger about the way I was treated and was hung up on three different times. I had to bring a another item I purchased back in a few days later to have a stone replaced and she acted like a 12 year old laughing and giggling with a friend in the corner. Completely unprofessional, unacceptable and just flat out rude. Especially for someone who is in not only in customer service but the manager of the establishment. Will do my best to avoid this store from now, strictly because of her.
Pleasant when they know your going to purchase something or have already spent money here. Had to resize my ring and it took them days longer to get it back to me then the promised date.
Kay Jewelers is a US Jewelry Store based in Winter Garden, Florida. Kay Jewelers is located at 3251 Daniels Rd Suite 114, Winter Garden, FL 34787, USA.
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